Privacy Policy

At Clapwork, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.

We are committed to transparency and giving you control over your data. This policy applies to all users of Clapwork, including clients and freelancers.

We collect the following types of information:

Information You Provide

• Account information (name, email, password)
• Profile information (skills, portfolio, biography)
• Identity verification documents (for KYC/KYB)
• Payment information (bank details, tax information)
• Communications (messages, support requests)

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used)
• IP address and approximate location

We use your information to:

• Provide and improve our platform services
• Process payments and prevent fraud
• Verify your identity and maintain account security
• Send important notifications about your account
• Comply with legal obligations and tax reporting
• Resolve disputes and enforce our terms

We do not sell your personal information. We may share your information with:

• Other users when needed for transactions (e.g., your public profile)
• Service providers who help us operate the platform
• Payment processors to facilitate transactions
• Legal authorities when required by law

We use industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security

Depending on your location, you may have the following rights:

• Access - Request a copy of your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data (with limitations)
• Portability - Receive your data in a portable format
• Objection - Object to certain processing activities

To exercise these rights, please visit your Privacy Settings or contact us at privacy@clapwork.com.

We use cookies and similar technologies to improve your experience:

• Essential cookies - Required for the platform to function
• Analytics cookies - Help us understand how you use the platform
• Preference cookies - Remember your settings and choices

You can manage cookie preferences in your browser settings or through our cookie consent banner.

As a global platform, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU/UK data
• Data processing agreements with all service providers
• Compliance with local data protection laws

We retain your data only as long as necessary:

• Active account data is retained while your account is open
• Transaction records are kept for 7 years (legal requirement)
• Deleted account data is removed within 30 days

Clapwork is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.